Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support Specialist.

Key Responsibilities

• Serve as the final escalation point for complex technical issues, troubleshooting and providing effective workaround solutions
• Analyze support data to identify user friction points and document feature requests to influence the product roadmap
• Maintain system synchronization and data hygiene between support ticketing tools and product development information systems

Required Qualifications

• 1+ years in Technical Support or Software Quality Assurance (QA)
• Bachelor's degree in a related field or equivalent practical experience
• Proficiency in Excel; experience with SQL, Jira, and formal Software Quality (QA) processes is preferred
• Exceptional critical thinking skills with a proven ability to perform root cause analysis
• Deep commitment to customer satisfaction and a self-driven attitude