Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support II.

Key Responsibilities

• Provide tier three technical product support to customers remotely, assisting with inquiries and troubleshooting complex issues
• Investigate escalated issues by reviewing support notes and gathering additional information from customers
• Update incident logs and communicate customer feedback to product development teams

Required Qualifications

• Bachelor's degree and 3+ years of relevant experience, or equivalent experience in lieu of education
• Proficiency in technical product support
• Familiarity with government contracting or supporting government agencies is preferred