Technical Product Support Specialist
Job Summary
A company is looking for a Technical Product Support Specialist.
Key Responsibilities
- Develop and deliver scalable support processes and provide technical support to users
- Liaise between customers and internal teams for bug identification and resolution
- Create and update product support documentation and map customer journeys
Required Qualifications
- 2+ years of experience in a customer-facing product/technical support role for a SaaS product
- Experience with ticketing and support software such as JIRA or Zendesk
- Prior experience with an OSINT tool
- Outstanding time management skills and a positive attitude
- Strong sense of duty and pride in resolving technical issues
COMPLETE JOB DESCRIPTION
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