Technical Product Support Specialist

Job Summary

As a remote Technical Product Support Specialist, the successful candidate will manage customer interactions through live chat and email, ensuring they achieve their business outcomes while troubleshooting technical issues related to the platform and providing guidance on best practices.

Key responsibilities

• Respond to customer inquiries, owning each conversation from initial contact to resolution
• Investigate and troubleshoot technical issues related to integrations, reporting, and platform functionality
• Coach customers on maximizing platform usage and share insights with internal teams to improve the customer experience

Required qualifications

• 2+ years of experience in customer support, technical support, or a client-facing technical role, preferably in SaaS or ecommerce
• Comfort with data and technical concepts, including familiarity with SQL and ad-platform integrations
• Strong investigative mindset and problem-solving skills
• Exceptional written and verbal communication skills tailored to various audiences
• Ability to learn quickly in a fast-paced, AI-driven environment