Technical Product Support Specialist

Job Summary

Specializing in customer technical issue resolution, the full-time Technical Product Support Specialist will deliver scalable support processes and product guidance while managing communications between customers and internal teams in a fully remote environment.

Key responsibilities

• Develop and implement scalable support processes for customer technical issues
• Provide first and second-level technical support and product guidance to users
• Create and update product support documentation, including the Zignal Knowledge Base

Required qualifications

• 2+ years of experience in a customer-facing product/technical support role for a SaaS product
• Familiarity with ticketing and support software such as JIRA or Zendesk
• Prior experience with an OSINT tool and agentic tools like Claude or N8N
• Exceptional written and verbal communication skills
• Strong time management skills and ability to thrive in a fast-paced environment