Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support Specialist.

Key Responsibilities:

• Responding and resolving technical issues on the company's platform
• Serving as the liaison between customers, Customer Success Managers, and product/engineering teams
• Developing support processes, creating documentation, and mapping customer journeys

Qualifications:

• 2+ years of customer-facing product/technical support experience in a SaaS product
• Experience with ticketing and support software
• Strong time management and problem-solving skills
• Ability to thrive in a fast-paced and dynamic environment
• Knowledge of natural language processing, machine learning, computer vision, or graph analytics is a plus