Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support Specialist.

Key Responsibilities:

• Provide product and technical expertise to patients and internal teams
• Own and manage internal product and tool support channels
• Troubleshoot and resolve issues, as well as collaborate with cross-functional teams to address pain points

Required Qualifications:

• 2+ years of work experience in a technical customer support role
• Proactive and able to work independently and collaboratively
• High customer empathy, patience, and exceptional customer service skills
• Strong multitasking and time management abilities
• Naturally inquisitive and able to investigate problems