Technical Product Writer

Job Summary

Creating and maintaining clear, concise, and accurate end-user content, the full-time remote EA-NGP VAN Product Writer I will draft and edit help center content, release notes, and instructional resources while collaborating with product, support, and enablement teams.

Key responsibilities

• Draft, edit, and publish help center content and release notes
• Translate product features into written guidance using internal specifications and SME interviews
• Participate in documentation review cycles and incorporate feedback

Required qualifications

• 1+ years of experience in writing, editing, or documentation support
• Experience with help centers, customer support content, or SaaS product writing
• Bachelor's degree in English, Communications, Technical Writing, or related field (preferred)
• Exposure to union clients or political campaign environments highly preferred
• Familiarity with digital organizing tools or CRMs is preferred