Technical Program Manager

Job Summary

A company is looking for a Technical Program Manager to oversee operational reliability and incident management processes.

Key Responsibilities

• Facilitate collaboration across engineering, product, and customer success teams on cross-functional programs
• Coordinate incident response and manage communication during platform issues, including post-incident reviews
• Define and improve on-call processes and support escalation workflows, ensuring clear ownership and documentation

Required Qualifications

• 3+ years of experience in technical program or project management in a software or platform environment
• Experience with incident intake, triage, response workflows, and post-incident reviews
• Strong skills in cross-organizational communication and process change implementation
• Proficient in Jira and GSuite; experience with Jira administration preferred
• Must be a US citizen living within the United States