Technical Project Manager

Job Summary

A company is looking for a Technical Project Manager to manage and implement multiple Contact Center/Customer Experience technology projects.

Key Responsibilities:

• Manage multiple, concurrent medium- to large-sized, complex projects and solution engagements
• Provide technical expertise for Genesys solution implementations, including client discovery and documentation
• Support all project aspects, including resource scheduling, goal setting, risk management, and customer acceptance

Required Qualifications:

• Five years of Project Management experience
• Strong technical background in software solutions, hardware, OS, and PBX knowledge
• Experience with software delivery methodologies such as Waterfall, Scrum, Scrumban, and Kanban
• Bachelor's degree in Computer Science or related studies or equivalent experience
• Experience with the Genesys Customer Experience Platform and related products is required