Technical Project Manager

Job Summary

Owning the delivery of unified communications and voice implementations, the full-time Technical Project Manager will manage the entire project lifecycle for cloud voice, contact center, and carrier migration projects, serving as the primary client contact and ensuring on-time and on-budget delivery in a hybrid work environment.

Key Responsibilities:

• Lead UCaaS, cloud voice, and contact center projects from agreement execution through closeout and transition to support
• Build and maintain comprehensive project plans, coordinating technical discovery and data collection for voice cutovers
• Document project risks, manage budgets, and ensure accountability among carriers and vendors throughout the project lifecycle

Required Qualifications:

• Bachelor's degree in a technical or business discipline or equivalent relevant experience
• 5+ years managing technology implementation projects, with at least 3 years focused on voice or UCaaS delivery
• Hands-on knowledge of UCaaS delivery, including dial plan design, call routing, and E911 compliance
• Proficiency with project management tools such as Smartsheet, MS Project, and ConnectWise Manage
• PMP certification preferred, with direct delivery experience in a managed services or telecom environment