Technical Publications Manager

Job Summary

Leading the technical documentation strategy for a remote, full-time Technical Publications Manager, the successful candidate will manage a team of writers, develop comprehensive documentation for a lending platform, and implement best practices for content structure and authoring tools.

Key Responsibilities

• Contribute hands-on to documentation while managing and mentoring writers, modeling quality standards through personal work
• Design and implement documentation content structure and taxonomy across the product suite to ensure consistency and discoverability
• Build and maintain content authoring infrastructure, including tool implementation, template management, and publishing workflows

Required Qualifications

• 7+ years in technical writing with 3+ years managing writers at a SaaS company
• Hands-on experience authoring large, complex administrator and user guides
• Experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) and knowledge bases
• Experience designing documentation structure and information architecture for multiple products
• Demonstrated ability to implement systematic approaches for process definition and tooling