Technical Resolution Supervisor

Job Summary

A company is looking for a Technical Resolution Supervisor (100% Remote).

Key Responsibilities

• Provide coaching and support to a team of 12-15 Technical Resolution Specialists
• Oversee the development and administration of training procedures and policies
• Analyze performance data to identify trends and improve customer experience

Required Qualifications

• High School Diploma or GED equivalent
• 3 years of customer service or technical support experience, preferably in a technology-based environment
• 1 year of supervisory or leadership experience in an inbound contact center
• Demonstrated ability to coach and develop team members
• Proficient in Microsoft Office and modern virtual communication platforms