Technical Service Agent

Job Summary

A company is looking for a Technical Service Agent to support customers with home charging equipment.

Key Responsibilities

• Perform remote diagnostics and troubleshooting for customer challenges related to home charging equipment
• Manage cases within Salesforce, documenting interactions and coordinating with logistics for parts ordering
• Provide training and technical guidance to team members and service partners, contributing to process improvements

Required Qualifications

• 3+ years of experience as an electrician or with electrical components; EV charging equipment experience is a plus
• Minimum 2 years of experience in a call center or customer-facing environment
• Proficiency in Microsoft Office Suite and experience with Salesforce
• Associate/Trade degree in a related field or four years of equivalent electrical experience
• Valid driver's license