Technical Service Desk Agent

Job Summary

Providing afterhours support, the full-time Technical Service Desk Agent will answer moderately complex questions, assist with hardware and software issues, and escalate problems to resolver teams while working remotely.

Key responsibilities

• Answer moderately complex questions and resolve incidents related to hardware, software, and network administration
• Support L1 agents with day-to-day client incidents, requests, and queries
• Escalate complex problems to other resolver teams or vendors as needed

Required qualifications

• High School Diploma or GED required; technical certification or Associate Degree may be necessary
• 1-2 years of experience in a related area of responsibility
• Working knowledge of data and voice network concepts
• Fluency in English and local languages of the supported countries