Technical Service Desk Analyst

Job Summary

A company is looking for a Technical Service Desk Analyst I to provide technical support and ensure customer satisfaction for IT activities.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and operating systems
• Troubleshoot technical issues including password resets, network connectivity, and hardware diagnostics
• Utilize remote support tools and ticketing systems to manage and document incidents

Required Qualifications

• High school diploma/GED or equivalent working knowledge in a similar role
• Proven experience in providing hands-on phone IT support, including Level 1 and Level 2 assistance
• Proficiency with Microsoft Office 365 applications
• Knowledge of a wide range of desktop and mobile devices, along with remote support tools
• Understanding of ITIL best practices for incident management