Technical Service Desk Analyst

Job Summary

Technical Service Desk Analyst, a part-time contract position that provides Level 1 and Level 2 technical support for hardware, software, and operating systems in a remote setting.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for various hardware, software, and operating systems
• Troubleshoot issues including password resets, account unlocks, and network connectivity
• Perform hardware diagnostics and support for printers and peripherals

Required Qualifications

• A high school diploma/GED or equivalent working knowledge in a similar role
• Proven experience in providing Level 1 and Level 2 technical support
• Hands-on phone IT experience and familiarity with ticketing systems such as ServiceNow or Jira Service Management
• Knowledge of Microsoft Office O365 applications and remote support tools
• Understanding of ITIL best practices