Technical Service Desk Analyst

Job Summary

Technical Service Desk Analyst, a part-time contract position providing Level 1 and Level 2 technical support for hardware, software, and operating systems in a remote healthcare environment.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and operating systems
• Troubleshoot issues including password resets, account unlocks, and network connectivity
• Document and manage incidents using ticketing systems such as ServiceNow or Jira Service Management

Required Qualifications

• A high school diploma/GED or equivalent working knowledge is required
• Proven experience in providing Level 1 and Level 2 technical support with hands-on phone IT experience
• Knowledge of desktop and mobile devices, network connectivity, and Microsoft Office O365 applications
• Familiarity with remote support tools and understanding of ITIL best practices
• Reliability and punctuality are essential