Technical Service Desk Analyst

Job Summary

Technical Service Desk Analyst, a part-time contract position providing Level 1 and Level 2 technical support for hardware, software, and operating systems in a remote healthcare environment.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and operating systems
• Troubleshoot issues including password resets, account unlocks, and network connectivity
• Perform hardware diagnostics and support printers and peripherals

Required Qualifications

• High school diploma/GED or equivalent working knowledge in a similar role
• Proven experience in providing Level 1 and Level 2 technical support
• Hands-on phone IT experience and familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management)
• Knowledge of Microsoft Office O365 applications and various desktop/mobile devices
• Familiarity with remote support tools and understanding of ITIL best practices