Technical Service Representative

Job Summary

A company is looking for a Technical Service Representative I to provide technical support for products.

Key Responsibilities

• Respond to technical inquiries from customers and process cases using various communication methods
• Troubleshoot and diagnose issues to provide repair support and determine warranty eligibility
• Record case details in CRM and communicate unresolved incidents to higher-level representatives

Required Qualifications

• Minimum high school graduate or GED
• 2-3 years of engine or mechanical experience
• Experience with electronic parts lookup systems and technical information environments
• Must complete required certifications within specified timeframes
• Customer service and product training within 3 months