Technical Service Representative

Job Summary

A company is looking for a Technical Service Representative.

Key Responsibilities

• Manage inbound phone calls from dealers and Field Service Technicians, providing troubleshooting and product information
• Troubleshoot electrical components and guide customers on spa repairs and accessory installations
• Address emails in the technical queue and provide support for SmartTub issues

Required Qualifications

• Experience with Electronics/Internet of Things (IoT)
• Trade Schooling or Tech School experience, preferably in Engineering
• Minimum of two years in a product-based customer support role, ideally in the spa, pool, plumbing, or electrical industries
• Working knowledge of mechanical components and electrical troubleshooting in the pool and/or spa industry
• Proficient in Windows-based computer applications