Technical Service Representative

Job Summary

Acting as the initial point of contact for Synergy Technical Support requests, the full-time Technical Service Representative will provide technical information about products, manage customer service requests, and troubleshoot issues remotely while ensuring customer satisfaction.

Key responsibilities

• Maintain customer and service records while managing the clean hand-off of service requests to appropriate teams
• Deliver world-class phone support to sales representatives and medical facility employees, ensuring timely resolution of customer issues
• Intake and route product-related issues through the ticketing system, collaborating with internal teams to resolve customer concerns

Required qualifications

• High School Diploma required; AA, AS, or higher in a technical field preferred
• Experience with business applications such as databases, data entry, or ERP systems is required
• Experience working directly with customers and sales representatives in a customer service capacity required
• Familiarity with Salesforce or other CRM/SMS systems preferred
• Experience in a regulated industry such as medical devices, pharmaceuticals, or defense preferred