Technical Service Representative

Job Summary

Providing expert technical support remotely, the full-time Ink Customer Technical Service Representative II will identify continuous improvement needs, coordinate technical activities, and deliver press-side troubleshooting and color matching services for clients in Kentucky, Ohio, and Michigan.

Key responsibilities

• Serve as the primary liaison between customers and the company, coordinating with various teams to deliver effective technical support
• Lead continuous improvement initiatives to enhance operational efficiency, quality, and performance
• Conduct performance evaluations and coordinate training and development programs for InPlant personnel

Required qualifications

• Bachelor's degree in a technical discipline or 5-10 years of relevant industry experience
• Proficiency with Microsoft Office applications and SAP
• Comprehensive knowledge of pressroom operations and printing processes
• Experience developing and managing project plans using Gantt charts
• Demonstrated ability to manage multiple complex projects simultaneously