Technical Service Specialist

Job Summary

Supporting internal and external customers, the full-time Technical Service Specialist will troubleshoot technical issues, maintain communication with clients, and participate in new product development while working remotely.

Key responsibilities:

• Troubleshoot and resolve technical issues on various product equipment
• Maintain professional relationships with customers through continuous communication
• Participate as a service representative in New Product Development teams and review engineering change notices

Required qualifications:

• High School Diploma or equivalent with three or more years of relevant experience
• Experience in a contact center or hands-on equipment repair work
• Experience in troubleshooting manufacturing equipment
• Proficient problem-solving capabilities
• Skilled in verbal and written communication