Technical Service Support Specialist

Job Summary

To support a growing service team, the full-time Technical Service Support Specialist will deliver diagnostic support for warranty and non-warranty repairs, formulate repair plans for first-time fix success, and document findings accurately in a remote work environment.

Key responsibilities

• Provide timely diagnostic support to reduce downtime and improve service responsiveness
• Document diagnostic findings and repair actions to support compliance and knowledge sharing
• Assess issue complexity and manage escalations to ensure efficient problem resolution

Required qualifications

• College degree in a relevant discipline or equivalent experience required
• Intermediate level of relevant work experience required
• Prior experience in a technical role is preferred
• Proficiency with advanced electronic tooling and data management tools
• Strong knowledge of Cummins diesel and spark-ignited products is essential