Technical Services Engineer

Job Summary

A company is looking for a Technical Services Engineer to provide expert support and troubleshooting for healthcare IT systems.

Key Responsibilities

• Provide first- and second-level support for healthcare IT systems, troubleshooting and resolving technical issues
• Respond to user inquiries via phone, email, and ticketing systems in a timely manner
• Collaborate with cross-functional teams to escalate and resolve complex issues while maintaining detailed records in the ticketing system

Required Qualifications

• 1+ years of experience in an IT support role
• Bachelor's degree in IT, Healthcare Informatics, or related field, or equivalent experience
• Proven IT support experience, preferably in healthcare or clinical environments
• Strong IT, networking, and general computer skills with experience troubleshooting complex applications
• Familiarity with healthcare IT systems, including EMR and clinical software