Technical Services Engineer

Job Summary

Providing expert support and troubleshooting for healthcare IT systems, the full-time remote Technical Services Engineer, PACS will serve as the primary technical support resource for PACS/RIS projects, ensuring high service quality and continuous improvement in support processes.

Key responsibilities

• Serve as the primary PACS technical support resource, providing second-level support and troubleshooting escalated technical issues
• Coordinate projects and manage customer communications, ensuring timely responses to inquiries and effective issue resolution
• Collaborate with cross-functional teams to escalate and resolve complex issues while maintaining detailed incident records and contributing to process improvements

Required qualifications

• Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in IT support roles, with at least 3 years in a healthcare or radiology-focused technical support role
• Strong knowledge of Windows and Linux operating systems, as well as experience with MSSQL database management
• Experience supporting PACS, RIS, DICOM, HL7, and other healthcare IT systems
• Proven ability to troubleshoot complex software applications and experience with public cloud environments