Technical Services Engineer

Job Summary

Providing expert support and troubleshooting for healthcare IT systems, the full-time remote Technical Services Engineer will manage customer communication, coordinate projects, and resolve escalated technical issues while collaborating with cross-functional teams.

Key responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring timely resolution of issues
• Coordinate client project implementations from kick-off through completion, maintaining service quality
• Participate in a rotating schedule to monitor and triage incoming support tickets

Required qualifications

• 5+ years of experience in an IT support role, preferably in healthcare or clinical environments
• Bachelor's degree in IT, Healthcare Informatics, or a related field, or equivalent experience
• Proficiency in Windows and Linux operating systems, with hands-on experience in server hardware platforms
• Experience with ticketing systems and ITIL-based support processes
• Strong troubleshooting skills for complex applications and software products