Technical Services Help Desk Specialist

Job Summary

A company is looking for a Technical Services Help Desk Representative I.

Key Responsibilities:

• Act as a Subject Matter Expert (SME) for key product lines and serve as the first escalation point for complex issues
• Answer and log inbound technical support contacts, providing resolutions and maintaining effective call ownership
• Educate and train customers on technical products and contribute to knowledge base articles

Required Qualifications:

• Bachelor's degree (B.S.) or equivalent combination of education and experience
• 2+ years of customer service or technical support experience, preferably in a software or diagnostics environment
• Familiarity with customer domain networks, diagnostics equipment, and data software tools is a plus
• Proficiency in Spanish and/or Portuguese is a significant asset