Technical Services Manager
Job Summary
Managing complex incident resolutions, the full-time Technical Services Manager will provide elevated customer-facing technical support remotely, focusing on outage management and problem resolution while leading post-resolution analyses.
Key responsibilities:
- Manage the resolution of incidents related to outages or major disruptions to services
- Lead post-resolution analysis of outages to identify root causes and oversee corrective actions
- Create and publish knowledge articles to assist teams during incident resolution
Required qualifications:
- 5+ years of experience in providing technical support
- In-depth knowledge of hardware and software systems
- Strong troubleshooting and configuration skills
- Understanding of new systems and technologies
- Excellent organizational skills with the ability to prioritize effectively
Complete Job Description
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