Technical Services Specialist

Job Summary

A company is looking for a Technical Services Specialist.

Key Responsibilities

• Respond to incoming service requests and manage incidents from creation to resolution
• Provide technical support and escalate issues as necessary to ensure customer satisfaction
• Monitor service outages and work to restore services while identifying root causes

Required Qualifications, Training, and Education

• Experience in a customer service or support desk environment
• 1+ years of experience troubleshooting software and hardware
• 2 years of progressive post-high school education leading to a degree is preferred
• Technical training experience is preferred
• Experience with Windows OS and Microsoft SQL Server is preferred