Technical Services Team Lead

Job Summary

Technical Services Team Lead, responsible for guiding a team in delivering exceptional end-to-end services in a full-time, fully remote position, while optimizing workflows and ensuring high-quality technical deliverables.

Key Responsibilities

• Lead and inspire a technical team to deliver high-quality services and optimize workflows
• Facilitate agile practices and resolve complex service-related issues while aligning team workloads with business priorities
• Collaborate with Delivery Managers and other squads to enhance service stability and meet customer needs

Required Qualifications

• Proven experience leading technical teams through incident, problem, and change management
• 5 years of technical resolution and support experience
• Industry-recognized certifications in relevant technical areas (e.g., Public/Private Cloud, Mainframe)
• Fluency in English
• Ability to communicate effectively with both technical and customer stakeholders