Technical Solutions Analyst
Job Summary
Serving as the final escalation point for complex client technical issues, the full-time remote Technical Solutions Analyst III will provide advanced troubleshooting for data-driven applications, relational databases, and enterprise technologies while mentoring junior staff and maintaining technical documentation.
Key responsibilities
- Provide expert-level support and troubleshooting for client technical issues related to applications, databases, and networking protocols
- Act as a liaison during pre- and post-implementation phases to ensure technical readiness and customer alignment
- Lead and mentor less senior support staff while managing escalations from Tier 2 analysts
Required qualifications
- 6+ years of experience in technical support or systems engineering in a customer-facing environment
- Strong SQL and relational database experience, with hands-on work in REST and SOAP APIs
- Demonstrated experience troubleshooting data-driven applications connected to relational databases
- Deep understanding of networking protocols and proven debugging skills across various technologies
- Hands-on experience with Linux/Unix and related systems and scheduling tools
Complete Job Description
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