Technical Solutions Analyst
Job Summary
Supporting clients remotely, the full-time Associate Technical Solutions Analyst will analyze, troubleshoot, and resolve complex technical issues while collaborating with senior team members and enhancing product knowledge for effective customer support.
Key responsibilities
- Analyze and resolve client technical issues using critical thinking and collaboration
- Serve as a customer-facing technical resource during pre- and post-implementation activities
- Contribute to documentation and knowledge base articles by capturing solutions and best practices
Required qualifications
- Master's degree in Management Information Systems, Computer Science, or a related technical discipline
- Hands-on experience through internships, co-ops, or early-career professional roles
- Exposure to relational databases, SQL, APIs, or enterprise application support
- Foundational understanding of Linux/Unix, scripting, or application troubleshooting
- Demonstrated ability to learn new technologies and communicate effectively with diverse audiences
Complete Job Description
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