Technical Solutions Architect

Job Summary

A company is looking for a Technical Solutions Architect to build, configure, and maintain an AI voice automation platform.

Key Responsibilities

• Design, configure, and maintain AI workflow logic and intent handling across multiple customer environments
• Partner with Implementation, Product, and Engineering teams to deploy, test, and validate new configurations
• Monitor, test, and continuously optimize system performance and accuracy

Required Qualifications

• Strong analytical and systems-thinking mindset
• Hands-on experience with configurable SaaS products, APIs, or low-code/no-code automation platforms
• Experience in public safety, enterprise software, or mission-critical communication systems (a plus)
• Comfortable balancing fast-paced iteration with disciplined documentation and testing
• Excited by both building new frameworks and refining existing processes