Technical Solutions Consultant

Job Summary

A company is looking for a Technical Solutions Consultant to deploy, support, and optimize their platform for enterprise and mid-market customers.

Key Responsibilities

• Lead customer deployments and onboarding engagements, including endpoint rollout and SaaS integrations
• Design and implement custom policies and detectors aligned with customer use cases and compliance requirements
• Act as a senior escalation point for complex technical issues, owning problems through resolution

Required Qualifications

• 4+ years of experience in Technical Support, Professional Services, Solutions Consultant, or Customer Engineering in B2B SaaS
• Hands-on experience with security or data platforms such as DLP, SIEM, SOAR, CASB, or cloud security solutions
• Strong troubleshooting skills with APIs, integrations, logs, and SaaS/cloud architectures
• Experience managing multiple customer engagements or projects concurrently
• Familiarity with AWS, GCP, or Azure environments is a plus