Technical Solutions Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative, Technical Solutions Experience.

Key Responsibilities

• Provide end-to-end support for customers by handling inquiries related to technical issues, billing, and company products
• Build rapport with customers and promote additional products and services based on their needs
• Utilize multiple tools and systems to troubleshoot issues and ensure a positive customer experience

Required Qualifications, Training, and Education

• Some high school coursework is required
• 0-2 years of relevant work experience is preferred
• Ability to work flexible hours, including nights and weekends
• Demonstrated technical knowledge and ability to troubleshoot issues
• Experience in a fast-paced, metrics-driven environment is beneficial