Technical Solutions Specialist

Job Summary

To support client needs, the full-time Technical Solutions Specialist will troubleshoot technical issues, provide application support, and serve as a technical advisor in a remote environment.

Key responsibilities

• Deep dive into client-reported blockers to identify workarounds and test technical solutions
• Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas
• Participate in client and internal meetings to leverage product expertise for informed decision-making

Required qualifications

• 3+ years of technical support experience
• Strong understanding of software development and troubleshooting methodologies
• Experience with support ticket management systems and CRM platforms
• Operational experience with MS SQL, including script creation and maintenance
• Ability to train non-technical resources within a customer environment