Technical Specialist II

Job Summary

A company is looking for a Technical Specialist II to provide remote support for technical and service-related issues.

Key Responsibilities

• Assist on-site technicians with troubleshooting, installation, and repair of printers and related hardware/software
• Diagnose and resolve issues with various types of printers and kiosks
• Maintain accurate service records and perform routine maintenance to optimize equipment performance

Required Qualifications

• Strong knowledge of printers, computer hardware, and software
• Electromechanical experience is a plus
• Experience in repairing laser and wide-format printers, as well as Xerox technology printers
• Physical capability to lift up to 50 lbs
• Ability to manage multiple priorities and work independently or as part of a team