Technical Success Engineer
Job Summary
Working remotely, the full-time Technical Success Engineer will serve as the first line of contact for support inquiries, investigate bugs, collaborate with Customer Success for technical implementations, and maintain public documentation while utilizing AI tools to enhance efficiency.
Key responsibilities
- Resolve tier 1 technical support requests and escalate issues requiring deeper expertise
- Investigate and reproduce reported bugs, providing clear repro steps to Engineering
- Collaborate with Product and Engineering to identify and address customer pain points in the product
Required qualifications
- Strong technical background in engineering, technical support, or implementation roles
- Familiarity with at least one programming language, preferably Ruby on Rails
- Ability to gather technical context from non-technical customers and analyze logs
- Experience using AI tools like Claude and Claude Code in daily workflows
- Proven ability to multitask and manage competing priorities effectively
Complete Job Description
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