Technical Success Manager

Job Summary

A company is looking for a Manager of Technical Success to lead a team of Technical Success Managers and contribute to customer projects.

Key Responsibilities

• Oversee day-to-day operations of the Technical Success Team and manage project assignments
• Act as Technical Success Manager for select customer accounts, leading onboarding and integration processes
• Maintain project documentation and deliver performance reports while refining implementation processes

Required Qualifications

• Strong knowledge of EMRs, especially Epic and Cerner
• Proven experience in technical project management and customer success roles
• Proficiency with project tools such as Azure DevOps and/or Smartsheet
• Minimum of 1 year of experience managing or supervising a technical team
• Familiarity with healthcare data standards, APIs, and EMR interfaces