Technical Success Manager

Job Summary

A company is looking for a Technical Success Manager to guide customers through technical integrations and ensure the successful adoption of their product discovery platform.

Key Responsibilities

• Lead onboarding and customer lifecycle management, ensuring successful integration of APIs and data pipelines
• Collaborate with customer engineering teams to design implementation plans and troubleshoot integration issues
• Identify and resolve blockers to maximize customer value and create reusable documentation for scalable support

Required Qualifications

• 6+ years of experience in technical roles such as engineering, implementation, or technical account management
• Hands-on experience with API integration and working with SDKs
• Experience with enterprise customers and managing multiple stakeholders
• Track record of building processes and documentation to improve efficiency
• Strong desire to learn and adapt in a fast-paced environment