Technical Success Manager
Job Summary
Working remotely on a full-time basis, the Technical Success Manager will own technical onboarding for new customers, train them on platform fundamentals, and design in-app experiences, ensuring customers achieve success from day one.
Key responsibilities
- Owning technical onboarding, including SDK implementation, integration, and event tracking
- Training customers on platform fundamentals to enable independent experience building
- Designing and deploying in-app experiences as part of scoped Premium Services engagements
Required qualifications
- Hands-on technical experience with SDKs, APIs, data mapping, and debugging
- Curiosity and eagerness to learn and solve complex problems
- Strong collaboration skills to work effectively with Customer Experience Managers and Product teams
- Excellent communication skills for translating technical details to non-technical stakeholders
- Empathy and a genuine desire to help customers succeed
Complete Job Description
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