Technical Success Manager
Job Summary
Building trusted relationships with customer security and IT teams, the full-time Technical Success Manager will focus on driving adoption and value realization of cybersecurity solutions across the LATAM region, while working remotely or from various office locations.
Key responsibilities
- Developing technical success plans to enhance customer adoption and operational maturity
- Monitoring customer health and engagement metrics to proactively address risks and challenges
- Partnering with internal teams to support customer retention and overall success
Required qualifications
- 3+ years of experience in a customer-facing technical role related to cybersecurity or technology
- Experience with enterprise customers in cybersecurity, networking, cloud, or SaaS environments
- Strong customer relationship management and stakeholder engagement skills
- Fluency in English and Spanish; Portuguese is a plus
- Ability to translate complex technical concepts into practical business outcomes
Complete Job Description
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