Technical Success Manager
Job Summary
Owning a portfolio of post-sale customer relationships, the full-time Technical Success Manager will advocate for customer success with RingCentral's UCaaS, CCaaS, and AI platforms while working remotely.
Key responsibilities
- Manage an assigned portfolio, serving as the primary point of accountability for customer success
- Lead quarterly Executive Business Reviews (EBRs) to present business value narratives and ensure ongoing alignment with customer goals
- Create and maintain Account Success Plans, driving renewal readiness and proactively identifying at-risk accounts
Required qualifications
- 5-8 years in a customer-facing post-sales role within a SaaS, UCaaS, or CCaaS environment
- Proven experience managing complex Enterprise B2B accounts with high ARR and multi-stakeholder structures
- Demonstrated executive relationship management experience, particularly with VP and C-suite stakeholders
- Ability to prepare and deliver executive-level business reviews independently
- Strong technical credibility to engage with customer IT teams effectively
Complete Job Description
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