Technical Success Manager
Job Summary
Partnering with security, IT, and technical stakeholders, the full-time remote Technical Success Manager will drive customer adoption of cybersecurity technology, ensuring meaningful integration into daily operations while identifying risks and opportunities for growth.
Key Responsibilities
- Build trusted relationships with customer security and IT teams to understand their priorities and success outcomes
- Create technical success plans that facilitate platform adoption and measurable value realization
- Identify and address adoption gaps and retention risks using product usage and health indicators
Required Qualifications
- 3+ years of experience in a technical, customer-facing role such as Customer Success Manager or Technical Account Manager
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
- Ability to drive adoption, retention, and customer health improvement
- Skill in translating complex technical concepts into clear guidance for customers
- Experience with security operations or SOC workflows is desirable
Complete Job Description
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