Technical Support Account Manager

Job Summary

A company is looking for a Technical Support Account Manager for their eduClimber product.

Key Responsibilities

• Provide accurate and responsive service and support to internal stakeholders and strategic accounts
• Communicate with customers via email to answer questions and troubleshoot issues
• Maintain expertise in all products and services to effectively support customers

Required Qualifications

• High school diploma/GED with 2+ years of experience in technical account management support or equivalent education and experience
• Cross-training in other customer-facing departments is preferred
• Experience in workflow planning and troubleshooting customer inquiries
• Familiarity with virtual system software
• Proficiency in Microsoft Office Suite and other computer applications