Technical Support Advisor

Job Summary

A company is looking for a Technical Support Advisor to provide exceptional customer service and technical assistance in a remote setting.

Key Responsibilities

• Handle customer inquiries and provide tailored solutions to technical issues via phone
• Diagnose and troubleshoot issues related to iOS, macOS, smartphones, tablets, or PCs
• Collaborate with team members to share expertise and achieve team goals

Required Qualifications

• Experience in customer-facing roles, preferably in a call center or support environment
• Solid understanding of iOS, macOS, smartphones, tablets, or PCs
• Ability to remain professional and composed in high-pressure situations
• Open to feedback and coaching, with a drive for continuous improvement
• Proven experience in customer support or technical assistance