Technical Support Advisor

Job Summary

A company is looking for a Customer Care and Technical Support Advisor.

Key Responsibilities

• Address student families' concerns and provide introductory information to new users
• Resolve inbound customer calls and inquiries while troubleshooting hardware and software issues
• Document information into a web-based ticketing system and participate in internal training programs

Required Qualifications

• High School diploma or equivalent combination of education and experience
• Strong computer knowledge with the ability to type at least 25 wpm
• Must be at least 18 years old and reside in an approved state
• Proficiency in MS Office applications and willingness to learn new technology systems
• Previous computer experience in building, configuring, and troubleshooting