Technical Support Advisor

Job Summary

A company is looking for a Technical Support Advisor.

Key Responsibilities

• Manage support ticket systems and ensure customers do not face technical obstacles
• Collaborate with multiple departments to resolve technical issues and improve product reliability
• Track and report metrics, adjusting strategies based on outcome analysis

Required Qualifications

• 1 year of experience in a Technical Support role
• Ability to analyze complex sets of data
• Self-starter with the ability to handle multiple tasks and meet deadlines
• Strong interpersonal and relationship-building skills
• Ability to quickly learn new products